怎麼回事??? 趕緊查了購物車 "沒有?!!!"
急急忙忙又回到購物網頁 ... ''已售完"
I have purchased LUNA at the Online After Event on March 31st (next to a few other non-HT Dolpa in Osaka 3 after event products). At that time the credit card payment was successfully executed. However, I have not received any notification from VOLKS about the purchase of LUNA. And there was no record of her in the order history either.Thus, I am very worried about what is going on. Could you please check my records and notify me as soon as possible?
Thank you very much!
Not receiving any response from VOLKS after two emails, I am very sorry to send this third email to you. For me now, the main concern is not to purchase LUNA from you anymore. Under these circumstances it is clear that I should not hold hope for it any longer.
However, I think that I have the right to understand the situation. I have been waiting for weeks without any clue of what is going on, and during the past weeks the joy of having purchased LUNA at the online after event was displaced by mystification and disappointment at the end. I have been a great fan of the quality of your dolls and those of your service. Nevertheless to ignore the request of an explanation, by someone who has been anticipating this event for a month and spend the whole day with a friend in front of the computer to purchase her beloved Super Dollfie, is not what the service center of a trusted and respected company such as VOLKS should be doing.
If there has been trouble in the system that day, causing the record of purchase to be corrupted, I would have the full understanding for it and would know that there is nothing to be done about it. However, should not the people, who have become victim of this trouble, deserve at least a formal apology? Is pretending that there has not been any problem and ignoring the requests of answers from the victims the correct attitude to be taken by a company such as VOLKS?
Thank you for your email and we are sorry for not replying sooner.
We are very sorry but we do not receive your order of SD Luna.
You can see your purchase history from the link below.
Therefore we can not offer you the SD Luna.
We wish your understanding on this matter.
VOLKS Web Site Service Center
就是因為: 買到 + 付款 + 結帳了