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VOLKS 你好樣的我記住了

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在2007年3月的那場DP,因為友人想要接LUNA美眉回家
所以約了一個有經驗的朋友在當天幫忙搶購會後

一整天呆在電腦前,等待開放購買的那一瞬間
從開始時間的半小時前就開始不停的整理頁面
4隻眼睛直直盯著螢幕就怕錯過了那黃金3秒

第一次看見"可購買"便趕緊點下去
並且跳入了"購買"頁面,按確認後視窗關閉卻沒有跳入結帳頁面
怎麼回事??? 趕緊查了購物車 "沒有?!!!"

急急忙忙又回到購物網頁 ... ''已售完"

氣急敗壞之於不放棄的繼續一直洗網頁
終於在40分鐘手都快要抽筋後出現"庫存少量"的指示

趕緊按下購買並且順利的刷卡結帳
2人歡天喜地的通知朋友買到了

過了3天卻沒有收到請款通知
寫信去VOLKS詢問,卻等不到回音

內容:


Dear Sir/Madam,

I have purchased LUNA at the Online After Event on March 31st (next to a few other non-HT Dolpa in Osaka 3 after event products). At that time the credit card payment was successfully executed. However, I have not received any notification from VOLKS about the purchase of LUNA. And there was no record of her in the order history either.Thus, I am very worried about what is going on. Could you please check my records and notify me as soon as possible?

Thank you very much!

等了數天又寄了一封,還是沒有回音

又等了數天,這時距離線上會後販賣已2週

實在忍不住了用比較不客氣的語氣寫了第3封信

內容:


Dear Sir/Madam,

Not receiving any response from VOLKS after two emails, I am very sorry to send this third email to you. For me now, the main concern is not to purchase LUNA from you anymore. Under these circumstances it is clear that I should not hold hope for it any longer.

However, I think that I have the right to understand the situation. I have been waiting for weeks without any clue of what is going on, and during the past weeks the joy of having purchased LUNA at the online after event was displaced by mystification and disappointment at the end. I have been a great fan of the quality of your dolls and those of your service. Nevertheless to ignore the request of an explanation, by someone who has been anticipating this event for a month and spend the whole day with a friend in front of the computer to purchase her beloved Super Dollfie, is not what the service center of a trusted and respected company such as VOLKS should be doing.

If there has been trouble in the system that day, causing the record of purchase to be corrupted, I would have the full understanding for it and would know that there is nothing to be done about it. However, should not the people, who have become victim of this trouble, deserve at least a formal apology? Is pretending that there has not been any problem and ignoring the requests of answers from the victims the correct attitude to be taken by a company such as VOLKS?

Thank you!


就這樣以憤恨不滿的心情寄了第3封信,過了3小時就收到了回覆:

Thank you for your email and we are sorry for not replying sooner.
We are very sorry but we do not receive your order of SD Luna.
You can see your purchase history from the link below.
https://www.volks.co.jp/en/login/index_XXXXX
Therefore we can not offer you the SD Luna.
We wish your understanding on this matter.

Sincerely
VOLKS Web Site Service Center

好笑耶!

就是因為: 買到 + 付款 + 結帳了
在換了網頁後卻又忽然查不到帳才會寫信去問你們
這是什麼敷衍的回答啊???????!!!!!!!


最氣的還是自己

因為一起搶會後的朋友過去在volks網頁用線上購物
從來沒有發生過任何的問題
所以我們在結帳後並沒有存下網頁的畫面
信任這個大廠的系統的結果卻是這樣!!!


就這樣被敷衍了事!

好樣的我會記得這件事
原來沒有廠商的系統是可以信賴的,以前沒出過問題的不表示以後也不會出問題
出了問題也只能怪自己沒有對廠商的系統品質抱有懷疑而儲存頁面以當證據
最後真的很對不起那個很想接LUNA的朋友,害她從原本的喜悅變成大大的失望
而且還延誤了她去日拍買LUNA的時間,真的非常抱歉
幫我一起搶的朋友也自責到頭痛+一整個心情低落+沮喪+憤怒的爆發邊緣 ..........

XXX 悲慘的經歷就這樣 <<完>> 留下無限悔恨與自責 XXX
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